A MESSAGE TO OUR VALUED CUSTOMERS

We are here for you when you are ready!

ASN TRANSFERS is committed to the ongoing business of transporting passengers to and from Sydney Airport and transport hubs across Sydney and will resume services from Monday 1st June 2020.

We are now open for advanced online and phone bookings.

Please phone our office Monday to Saturday for all enquiries and bookings. If the phone is unattended please leave a voicemail message and we will return your call.

Due to the gradual easing of restrictions by the Australian Government we will take steps moving forward to ensure we can offer an adaptable service for our passengers.

We will be offering individual point to point transfers and private services over the coming months to allow you to travel with confidence and to cater to your individual travel needs where possible.

Shared Transfer services will be available however there will be fewer passengers on our buses at one time to secure the practice of social distancing. Please phone our office for further information 1300 505 100 / 61 2 999 777 67.

For your health and safety, we have intensified our cleaning procedures and are continually adjusting the way we operate. All our drivers have undergone COVID-19 Infection Control Training as certified by the Australian Government, Department of Health.

Alcohol based hand cleaners and antibacterial wipes will be placed in all buses for passenger's use. The buses will be sanitised after each trip to ensure the health and safety of drivers and passengers. As the situation around COVID-19 evolves, we will continue to implement relevant changes.

On behalf of everyone at ASN TRANSFERS we sincerely appreciate your continued patronage and loyalty.

Bookings

Welcome

Welcome to ASN Transfers (Airport Shuttle North Pty Ltd), the easiest and most economical shuttle service to and from the airport and transport terminals from your home, office, hotel or designated pickup point.

ASN Transfers is Sydney’s leading shared ride airport shuttle service and private transfer service, providing door to door ground transportation to over 100,000 passengers per year. Our friendly professional drivers, comfortable buses and reasonable rates take the hassle out of getting to and from Sydney Airport and other transport hubs across Sydney.

ASN Transfers buses are comfortable, air conditioned, clean and regularly maintained to meet Government and Roads and Maritime Services guidelines.

Our friendly drivers are courteous, professional and provide a reliable and safe service, getting you to your destination in a timely manner allowing you to relax on your trip and giving you piece of mind.

CALL TODAY

61 2 999 777 67 | 1300 505 100

Shared Transfer Service

Our scheduled shuttle bus services depart hourly with the first bus to the airport at 3.00am and our last bus leaving the airport at 23.00pm (11.00PM). Your journey has a fixed price so even if the traffic is heavy, you won’t have to worry about hidden additional fares.

To keep prices low you give a small amount of your time and ride share with other passengers. With no hidden costs or surcharges, ASN Transfers offers you prices that are more economical than a taxi, alternative rideshare vehicle or limousine service and provides a solution that is more convenient than driving and parking at the airport.

For a courteous and cost effective airport shuttle experience, look no further than ASN Transfers.

When you book a shared ride with ASN Transfers, you will be grouped with other travellers headed in the same direction, within the same time frame. Depending on time of day, seasonality, and number of travellers, your shuttle may make a few stops along the way to pick up or drop off fellow passengers.

When booking your shared transfer, you will be assigned a scheduled pick up time that includes a 15-minute window.

Your friendly driver will assist you with your luggage and move swiftly to the next destination. Your shuttle will drop you off at the departures area of your airline or other transport terminal.

Book Online

Private Transfer Service

PRIVATE TRANSFER SERVICE

For private transfers, you can hire one or more vehicles exclusively for your family or group to transport you to Sydney Airport or your preferred destination. Private transfers offer flexibility and convenience.

MULTI STOP PRIVATE TRANSFER SERVICE

For people travelling together but wanting pickups from different locations, multi stop transfers provide an efficient option. The pickups need to be “on the way” but the savings are excellent.

BUSINESS PRIVATE TRANSFER SERVICE

ASN Transfers provides great savings for businesses and encourages colleagues to travel together. We provide competitive group rates and can tailor to suit your business travel needs.

CHARTER SERVICES

Our vehicles are available for a variety of Charter Services including weddings, functions, family or corporate events. We also offer half day and day trips to popular locations throughout Sydney and its surrounds.

Book Online

Additional Services

ADDITIONAL SERVICES

We also cater for the transportation of bulky items like excess baggage, sporting equipment, surfboards, ski gear, golfing and camping equipment and other items.

FAMILY PETS

Pets will be catered for but must be transported safely and securely in a suitable carrier which is to be provided by the passenger. If you would like your

pet to travel in the vehicle with you, you can charter the vehicle exclusively.

CHILD SEATS

Provision of age appropriate child seats (forward and rear facing) and booster seats for all transfers will be provided on request.

They are a mandatory requirement on all of our vehicles and are inclusive of

the child’s fare.

Call our office today

on 61 2 999 777 67 for all bookings and enquiries!

FAQs

How can I make a reservation?

Online booking facility 24 hours 7 days

www.asntransfers.com

Click here to make a reservation online

or

Telephone

61 2 999 777 67 or 1300 505 100


How do I pay for my shuttle?

All online bookings are paid for in advance by credit card (Visa or MasterCard) on our secure website or by telephone. You will be issued with a booking number via SMS or email.

Is your website secure?

Yes, we have the latest technology providing complete security.

Do you provide child/baby seats?

Yes, we do provide baby seats (forward and rear facing) and booster seats upon request for all transfers.

How far in advance do I have to book?

We recommend you book at least 48 hours in advance to ensure that we have enough time to process your request and that there are sufficient seats left on the bus. However, we will at all times endeavour to accommodate any last minute requests.

What if I need to cancel my reservation?

Cancellations can be made 24 hours in advance either online or by phone on

61 2 999 777 67. See Conditions of Travel

How do I find you at the airport?

Domestic terminals T2 and T3 shuttle meeting point is located Carousel 5 or Bus Bay 4 – 7.

International Terminal T1 shuttle meeting point is in front of McDonalds or Bus Bay 21-22.

Please turn on your mobile phone as soon as you are able so that your driver or office can make contact with you.

What are your opening hours?

Office

Monday to Saturday 8.00am to 8.00pm

Sunday 2.00pm to 8.00pm

(Office is closed Christmas Day & New Years Day)

Online bookings are accepted 24 hours a day, 7 days a week.

Our buses are available for all services 7 days a week.

What if your office is closed when I arrive at the airport?

If the office is closed when you land, please turn on your mobile phone as soon as you are able so that the driver can make contact with you. Your driver’s details will be sent to your phone prior to landing. Your assigned driver may be at the designated meeting point or waiting in a holding bay at the airport or on approach.

What if my flight is delayed?

If your flight is delayed, you will be placed on the next available bus departing the airport.

It is recommended that you contact our office on 61 2 999 777 67 to advise of any known delays or changes to your flight schedule.

How do I know what time you will pick me up to go to the airport?

Your pick-up time will be indicated on confirmation of your booking.

SMS text confirmations will be sent to you the evening prior giving you your shuttle’s contact number and driver’s name. However, it is important that you call us should any of your flight details change.

How do I recognise ASN Transfers drivers and vehicles?

Our vehicles are clearly marked with the ASN Transfers logo displayed prominently.

Our drivers will be wearing a distinctive black shirt with red and silver ASN TRANSFERS logo on the pocket and they will have your name placed on a whiteboard when at the meeting point on arrival into Sydney.

FOR ANY FURTHER ENQUIRIES PLEASE DO NOT HESITATE TO CONTACT OUR FRIENDLY STAFF AND THEY WILL BE HAPPY TO ASSIST YOU.

61 2 999 777 67 or 1300 505 100

Contact Us

CONTACT US

We are ready to take your booking! ASN TRANSFERS has shared shuttle services, charter and direct private transfer services to and from Sydney Airport and transport terminals from Sydney’s Northshore and Northern Beaches and surrounds.

Make a booking through our online booking facility or contact us directly.

OFFICE HOURS Telephone 61 2 999 777 67

Monday to Saturday 8.00am to 8.00pm

Sunday 2.00pm to 8.00pm

(office closed Christmas Day and New Year’s Day).

EMAIL ENQUIRIES Bookings@asntransfers.com

Please take a moment to read Conditions of Travel and FAQs before sending us an email, as your question may have already been answered.

Airport Shuttle North Pty. Ltd

ABN 47 119 366 442

Telephone: 61 2 999 777 67 or 1300 505 100

EMAIL: bookings@asntransfers.com

NSW Ministry of Transport Accreditation Number for Airport Shuttle North: 36123

Point to Point Accreditation Number for Airport Shuttle North: BSP-412045

FROM YOUR DOOR ON THE NORTHERN BEACHES AND NORTHSHORE EASY!

Conditions of Travel

CONDITIONS OF TRAVEL

Your booking is subject to the following conditions of travel and by confirming your reservation with ASN Transfers you accept that the following conditions will apply.

All information contained herein is subject to change without notice.

FARES & BOOKINGS

All fares and quotes are in Australian Dollars and are GST inclusive.

All fares are as quoted at the time of booking.

All bookings must be fully prepaid in advance. We accept Visa or Mastercard.

All bookings must be confirmed in advance with our office by telephone or through our online booking facility. At the time of booking the customer will receive a confirmation reference number. If a customer has made a booking and has not received the confirmation reference number either by SMS or email within 24 hours they must contact our office on 61 2 999 777 67.

ASN Transfers recommended pickup times are based on scheduled departure and arrival times as stated by each airline.

We strongly advise a minimum check in time of 1 hour for all Domestic flights and a minimum check in time of 2 ½ hours for all International flights.

Whilst we do allow extra time for unexpected delays in traffic and peak hour conditions, we highly recommend you allow additional travel time where possible and be guided by your airline’s individual requirements. Travel times may vary due to traffic and weather conditions.

Any amendments to your booking after confirmation can only be accepted subject to availability.

ASN Transfers will not be responsible for any delays or disruptions due to circumstances beyond our control and accepts no responsibility or liability for delayed and or cancelled flights, cruises or train journeys.

ASN Transfers will not be held responsible for any cost incurred whatsoever caused by any issues outside its control such as vehicle breakdown or unexpected traffic conditions, including costs incurred due to late flights and other industrial, civil or public actions.

If travel plans are altered in any way it is the passenger’s responsibility to contact ASN Transfers office to advise of new details as ASN Transfers is unable to guarantee pickup to or from Sydney Airport due to any new or altered flight times unless advised in a timely manner.

However, we will make every effort to overcome any unforeseen issues and will endeavour to accommodate your new arrangements when and where possible on the next available vehicle.

Telephone

61 2 999 777 67

1300 505 100

ROUTES AND SAFETY OF TRAVEL

The route taken during your transfer will be at your ASN Transfers driver’s discretion. Should the driver deem any situation or location unsafe, unsuitable or inaccessible for any reason, an alternative location or route will be used, or termination of the trip will occur as necessary. There will be no refunds applicable under these circumstances

LUGGAGE

Luggage is limited to one suitcase and one piece of hand luggage per person on ASN buses and vehicles.

Excess luggage will incur an additional charge.

All luggage is to be clearly labelled by the passenger.

Excess luggage – $6.00 per each additional piece

Surfboards – $6.00 single item

Surfboard bag – multiple board bag $15.00

Bike in Bike Box – $10.00 per box

Golf Clubs – $6.00 Per Set

Ski gear - $6.00 per item

Surfboards must be less than 2 metres, if they exceed 2 metres a surfboard trailer may be required. Please advise office on confirmation of booking.

If excess luggage is not booked with the office and does not fit on the bus at time of pickup, your excess luggage may not be transported due to availability of space on bus.

It is the passenger’s responsibility to ensure that their luggage is loaded and unloaded from the vehicle and that all personal possessions are removed from the vehicle when they alight.

ASN TRANSFERS accepts no liability for loss or damage to passenger’s luggage or personal property.

TRAVEL INSURANCE

ASN Transfers encourages all passengers travelling to obtain adequate travel insurance cover prior to departure.

Under no circumstances will ASN Transfers (Airport Shuttle North Pty Ltd) be responsible for any claim, loss or damage suffered by a passenger caused by use of the service by the passenger or the purchase of a ticket by the passenger, including without limitation loss or damage caused by delay, cancellation of the service or abandonment during the course of a service, accident, mechanical breakdown, loss of luggage, burglary, theft or fire, unprecedented events, or act or neglect of ASN Transfers servants, agents or employees acting within the course of their employment.

ASN Transfers will not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.

CANCELLATION POLICY

Cancellation less than 24 hours – NO REFUND

Failure to board bus – NO REFUND

Cancellation in excess of 24 hours – $10.00 cancellation fee

Minimum cancellation fee of $10.00

Cancellation Policy (as of midnight 15th March 2020)

All cancellations received due to the current travel restrictions from the COVID 19 pandemic will not be refunded. However a credit for the full amount will be held for future use with ASN Transfers.

This policy is subject to change without notice.

CONSUMPTION OF FOOD & BEVERAGE

Food and beverage (including alcohol) is not to be consumed on any of ASN Transfers vehicles.

Smoking, Drug and Alcohol consumption is prohibited by law on all ASN vehicles.

Any passenger causing distraction to the driver or fellow passengers will be asked to leave the vehicle at the nearest and safest drop off location and will be required to make alternative arrangements at their own expense.

ZERO TOLERANCE

Abusive and aggressive behaviour (verbal or physical) towards the driver, members of staff and fellow passengers will not be tolerated and appropriate action will be taken under any circumstances that cause disruption. We kindly ask for everyone to be calm, courteous and respectful at all times.

PRIVACY

ASN TRANSFERS (Airport Shuttle North Pty Ltd) is strongly committed to protecting your privacy while interacting with our content, products and services.

ASN TRANSFERS (Airport Shuttle North Pty Ltd) is obligated to maintain strict privacy of personal information under the Privacy and Personal Information Protection Act, and to not use or disclose your information other than for the purpose for which it is supplied.