WELCOME to ASN Transfers

(Airport Shuttle North Pty Ltd)

The easiest, most economical shuttle service to and from Sydney Airport and other transport hubs across Sydney.

Providing door to door ground transportation

from your home, office, accommodation or designated pickup point,

ASN Transfers is Sydney’s leading shared ride airport shuttle and private transfer service

Our friendly, courteous and professional drivers

provide a reliable and safe service, arriving at your destination in a timely manner allowing you to relax on your trip giving you peace of mind.

We offer individual point to point transfers, private services and shared transfers to allow you to travel with confidence and will cater to your individual travel needs where possible.

ASN TRANSFERS OFFICE HOURS

Monday to Saturday 8.00am-8.00pm

Sunday 2.00pm to 8.00pm.

24/7 online bookings

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For your health and safety, our drivers are fully vaccinated and are ready to be of service. Our vehicles are sanitised after each trip to ensure the health and safety of our drivers and valued passengers.

Please follow the new south wales health guidelines

https://www.nsw.gov.au/covid-19

Our scheduled shuttle bus services depart hourly with the first bus to the airport at 4.00am and our last bus leaving the airport at approximately 23.00pm (11.00PM).

To keep prices low you give a small amount of your time and ride share with other passengers. With no hidden costs or surcharges, ASN TRANSFERS offers you prices that are more economical than a taxi, alternative ride share vehicle or limousine service and provides a solution that is more convenient than driving and parking at the airport.

For a courteous and cost effective airport shuttle experience, look no further than ASN TRANSFERS.

When you book a shared ride with ASN TRANSFERS, you will be grouped with other travellers headed in the same direction, within the same time frame. Depending on time of day, seasonality, and number of travellers, your shuttle may make a few stops along the way to pick up or drop off fellow passengers.

When booking your shared transfer, you will be assigned a scheduled pick up time that includes a 15-minute window.

Your friendly driver will assist you with your luggage and move swiftly to the next destination. Your shuttle will drop you off at the departures area of your airline or other transport terminal.

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PRIVATE TRANSFER SERVICE

For private transfers, you can hire one or more vehicles exclusively for your family or group to transport you to Sydney Airport or your preferred destination. Private transfers offer flexibility and convenience.

MULTI STOP PRIVATE AIRPORT TRANSFER SERVICE

For people travelling together but wanting pickups from different locations, multi stop transfers provide an efficient option. The pickups need to be “on the way” but the savings are excellent.

BUSINESS PRIVATE TRANSFER SERVICE

ASN TRANSFERS provides great savings for businesses and encourages colleagues to travel together. We provide competitive group rates and can tailor to suit your business travel needs.

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PRIVATE TRANSFER SERVICE

For private transfers, you can hire one or more vehicles exclusively for your family or group to transport you to Sydney Airport or your preferred destination. Private transfers offer flexibility and convenience.

MULTI STOP PRIVATE TRANSFER SERVICE

For people travelling together but wanting pickups from different locations, multi stop transfers provide an efficient option. The pickups need to be “on the way” but the savings are excellent.

BUSINESS PRIVATE TRANSFER SERVICE

ASN TRANSFERS provides great savings for businesses and encourages colleagues to travel together. We provide competitive group rates and can tailor to suit your business travel needs.

CHARTER SERVICES

Our vehicles are available for a variety of Charter Services including weddings, functions, family or corporate events. We also offer half day and day trips to popular locations throughout Sydney and its surrounds.

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Additional Services

We also cater for the transportation of bulky items like excess baggage, sporting equipment, surfboards, ski gear, golfing and camping equipment and other items.

Family Pets

Pets will be catered for but must be transported safely and securely in a suitable carrier which is to be provided by the passenger. Please phone our office on 02 99977767 for further details.

Child Seats

Provision of age appropriate child seats (forward and rear facing) and booster seats for all transfers will be provided on request. They are a mandatory requirement on all of our vehicles and are inclusive of the child’s fare.

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We have No additional costs

No Tolls

No Airport Parking Fees

No peak hour charges

No early or Late pick up charges

No phone booking or online booking charges

No last minute booking fees

No credit card fees

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CONDITIONS OF TRAVEL

Your booking is subject to the following conditions of travel and by confirming your reservation with ASN TRANSFERS you accept that the following conditions will apply.

All information contained herein is subject to change without notice.

Routes and Safety of Travel

The route taken during your transfer will be at your ASN TRANSFERS driver’s discretion. Should the driver deem any situation or location unsafe, unsuitable or inaccessible for any reason, an alternative location or route will be used,

Luggage

Luggage is limited to one suitcase and one piece of hand luggage per person on all buses and vehicles.

Excess luggage will incur an additional charge.

All luggage is to be clearly labelled by the passenger.

Excess luggage – $6.00 per each additional piece

Surfboards – $6.00 single item

Surfboard bag – multiple board bag $15.00

Bike in Bike Box – $10.00 per box

Golf Clubs – $6.00 Per Set

Ski gear – $6.00 per item

Surfboards must be less than 2 metres, if they exceed 2 metres a surfboard trailer may be required. Please advise office on confirmation of booking.

If excess luggage is not booked with the office and does not fit on the bus at time of pickup, your excess luggage may not be transported due to availability of space on bus.

It is the passenger’s responsibility to ensure that their luggage is loaded and unloaded from the vehicle and that all personal possessions are removed from the vehicle when they alight.

ASN TRANSFERS accepts no liability for loss or damage to passenger’s luggage or personal property.

Travel Insurance

ASN TRANSFERS encourages all passengers travelling to obtain adequate travel insurance cover prior to departure.

Under no circumstances will ASN TRANSFERS (Airport Shuttle North Pty Ltd) be responsible for any claim, loss or damage suffered by a passenger caused by use of the service by the passenger or the purchase of a ticket by the passenger, including without limitation loss or damage caused by delay, cancellation of the service or abandonment during the course of a service, accident, mechanical breakdown, loss of luggage, burglary, theft or fire, unprecedented events, or act or neglect of ASN TRANSFERS servants, agents or employees acting within the course of their employment.

ASN TRANSFERS will not be liable for the loss of or damage to any personal effects, luggage or other goods, whether or not such loss or damage is suffered, or is caused by anything occurring before, after, or in the course of any journey.

CANCELLATION POLICY

Cancellation less than 24 hours – NO REFUND

Failure to board bus – NO REFUND

Cancellation in excess of 24 hours – $10.00 cancellation fee

Minimum cancellation fee of $10.00

Covid 19 cancellation policy

Cancellations due to Covid 19 restrictions and circumstances will be held in credit for an indefinite period and bookings will be reinstated. There will be no refund issued.

Cancellation policy is subject to change without notice

CONSUMPTION OF FOOD & BEVERAGE

Food and beverage (including alcohol) is not to be consumed on any of ASN TRANSFERS vehicles.

Smoking, Drug and Alcohol consumption is prohibited by law on all ASN TRANSFERS vehicles.

Any passenger causing distraction to the driver or fellow passengers will be asked to leave the vehicle at the nearest and safest drop off location and will be required to make alternative arrangements at their own expense.

ZERO TOLERANCE

Abusive and aggressive behaviour (verbal or physical) towards the driver, members of ASN TRANSFERS staff and fellow passengers will not be tolerated and appropriate action will be taken under any circumstances that cause disruption.

We kindly ask for everyone to be calm, courteous and respectful at all times.

PRIVACY

ASN TRANSFERS (Airport Shuttle North Pty Ltd) is strongly committed to protecting your privacy while interacting with our content, products and services.

ASN TRANSFERS (Airport Shuttle North Pty Ltd) is obligated to maintain strict privacy of personal information under the Privacy and Personal Information Protection Act, and to not use or disclose your information other than for the purpose for which it is supplied.

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How can I make a reservation?

Online booking facility 24 hours 7 days

www.asntransfers.com

or

Telephone

61 2 999 777 67

Are all fares inclusive of tolls, parking and surcharges?

Yes, no hidden extras. Fixed fares at all times. Only excess luggage will be charged accordingly.

How do I pay for my shuttle?

All online bookings are paid for in advance by credit card (Visa or MasterCard) on our secure website or by telephone. You will be issued with a booking number via SMS or email.

Is your website secure?

Yes, we have the latest technology providing complete security.

Do you provide child/baby seats?

Yes, we do provide baby seats (forward and rear facing) and booster seats upon request for all transfers at no charge.

How far in advance do I have to book?

We recommend you book at least 48 hours in advance to ensure that we have enough time to process your request and that there are sufficient seats left on the bus. However, we will at all times endeavour to accommodate any last minute requests.

What if I need to cancel my reservation?

Cancellations can be made 24 hours in advance either online or by phone on

61 2 999 777 67. See Conditions of Travel

How do I find you at the airport?

Domestic terminals T2 and T3 shuttle meeting point is located at Bus Bay 4 – 7 in the horseshoe area

International Terminal T1 shuttle meeting point is in front of McDonalds or Bus Bay 21-22 opposite Rydges Hotel

Please turn on your mobile phone as soon as you are able so that your driver or office can make contact with you.

What are your opening hours?

Office

Monday to Saturday 8.00am to 8.00pm

Sunday 2.00pm to 8.00pm

(Office is closed Christmas Day & New Years Day)

Online bookings are accepted 24 hours a day, 7 days a week.

Our buses are available for all services 7 days a week. (Closed Christmas Day)

What if your office is closed when I arrive at the airport?

If the office is closed when you land, please turn on your mobile phone as soon as you are able so that the driver can make contact with you. Your driver’s details will be sent to your phone prior to landing. Your assigned driver may be at the designated meeting point or waiting in a holding bay at the airport or on approach.

What if my flight is delayed?

If your flight is delayed, you will be placed on the next available bus departing the airport.

It is recommended that you contact our office on 61 2 999 777 67 to advise of any known delays or changes to your flight schedule.

How do I know what time you will pick me up to go to the airport?

Your pick-up time will be indicated on confirmation of your booking.

SMS text confirmations will be sent to you the evening prior giving you your shuttle’s contact number and driver’s name. However, it is important that you call us should any of your flight details change.

How do I recognise ASN Transfers drivers and vehicles?

Our vehicles are clearly marked with the ASN TRANSFERS logo displayed prominently.

Our drivers will be wearing a distinctive black shirt with red and silver ASN TRANSFERS logo on the pocket and they will have your name placed on a whiteboard when at the meeting point on arrival into Sydney.

FOR ANY FURTHER ENQUIRIES PLEASE DO NOT HESITATE TO CONTACT OUR FRIENDLY STAFF AND THEY WILL BE HAPPY TO ASSIST YOU.

61 2 999 777 67

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CONTACT US

We are ready to take your booking! ASN TRANSFERS has shared shuttle services, charter and direct private transfer services to and from Sydney Airport and transport terminals from Sydney’s Northshore and Northern Beaches and surrounds.

Make a booking through our online booking facility or contact us directly.

OFFICE HOURS Telephone 61 2 999 777 67

Monday to Saturday 8.00am to 8.00pm

Sunday 2.00pm to 8.00pm

(office closed Christmas Day and New Year’s Day).

EMAIL ENQUIRIES Bookings@asntransfers.com

Please take a moment to read Conditions of Travel and FAQs before sending us an email, as your question may have already been answered.

Airport Shuttle North Pty. Ltd

ABN 47 119 366 442

Telephone: 61 2 999 777 67 or 1300 505 100

EMAIL: bookings@asntransfers.com

NSW Ministry of Transport Accreditation Number for Airport Shuttle North: 36123

Point to Point Accreditation Number for Airport Shuttle North: BSP-412045

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